Exchange Policy

At The Seoul Glow, we want you to shop with confidence. If there's an issue with your order, we're here to help.

Eligibility for Exchange

Products are eligible for exchange if:

  • The item received is damaged or defective.

  • You received the wrong product.

  • The product is unused, unopened, and in its original packaging.

  • The exchange request is made within 7 days of receiving your order.

Non-Exchangeable Items

For hygiene and safety reasons, we cannot exchange:

  • Opened or used skincare products.

  • Products without their original packaging.

  • Items damaged due to misuse or improper handling.

  • Clearance or final sale items (if applicable).

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and provide:

  • Your order number

  • Clear photos of the product and packaging

  • A brief explanation of the issue

After verification, we will arrange a replacement at no additional cost.

Exchange Process

  1. Contact our customer support team within the eligible exchange period.

  2. Provide your order details and the reason for the exchange.

  3. Once your request is approved, we'll provide return instructions.

  4. After receiving and inspecting the item, we'll ship your replacement as quickly as possible.

Shipping Costs

  • If the exchange is due to our mistake (wrong, damaged, or defective item), we will cover all exchange shipping costs.

  • If the exchange is requested for any other eligible reason, the customer may be responsible for the shipping charges.

Availability

Exchanges are subject to product availability. If the requested item is out of stock, we may offer a refund, store credit, or an alternative product of equal value.

Need Assistance?

If you have any questions about our Exchange Policy, please contact our customer support team through our Contact Us page. We're always happy to help.